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Customers Want Companies to Have a Social Purpose

3:15

Innovation During Challenging Times

3:56

Creating an Offer that Your Customers Can't Refuse

3:36

5:14

5 Qualities of Great Customer Service Managers

4:26

Can I Work a Customer Service Job from Home?

0:40

Customer Co-Creation is the New R&D

While the traditional research and development department continues to serve its purpose, working only with them may mean that your business is missing out on its greatest source of ideas - your customers.
In order to innovate and stay competitive, it is crucial to think outside the box. Your next big thing might just be an idea in your customer’s head - if only you can work with your customer to bring that idea to life.
Some of the highlights from Adam’s conversation with Chip are...
- An important but neglected resource of ideas for businesses,
- What happens when you bring the customer into the innovation process, and
- Chip’s experience in working with companies that work with their customers
ABOUT DR. CHIP R. BELL
Chip R. Bell is a renowned keynote speaker and author of several award-winning, best-selling books including Take Their Breath Away, Service Magic, Managing Knock Your Socks Off Service, Magnetic Service and Kaleidoscope: Delivering Innovative Service That Sparkles. His newest book is Inside Your Customer’s Imagination. Dr. Bell has appeared live on CNBC, Fox Business, Bloomberg TV, CNN and his work has been featured in Fortune, Wall Street Journal, Forbes, Businessweek, Entrepreneur magazine and Inc. magazine. Global Gurus in 2020 ranked him for the sixth year in a row in the top three keynote speakers in the world on customer service.
CONNECT WITH CHIP
Web: www.chipbell.com/
Twitter: chiprbell
LinkedIn: www.linkedin.com/in/chiprbell

Відео

Customers Want Companies to Have a Social Purpose

3:15

Customers Want Companies to Have a Social Purpose

Переглядів 463 роки тому

Customers are now more aware of global problems than ever, and whether they do it consciously or not, this awareness influences their choices on which companies to support and work with. In this clip from Adam’s interview with Steven Van Belleghem, Steven talks about his latest book "The Offer You Can’t Refuse," and using your uniqueness to solve a problem in society that resonates with your cu...

3:56

Innovation During Challenging Times

Переглядів 293 роки тому

The world we live in today calls for a unique way of thinking and creative problem-solving. In this clip from Adam’s interview with Chip Bell, Chip talks about his new book Inside your Customer’s Imagination and utilizing your business’ greatest innovation asset - your customers’ ideas. Some of the highlights from Adam’s conversation with Chip are... - The interesting birth of the frisbee sport...

Creating an Offer that Your Customers Can't Refuse

3:36

Creating an Offer that Your Customers Can't Refuse

Переглядів 1053 роки тому

When the competition for market share is fierce, how can companies rise to the challenge of creating an offer that customers cannot refuse? In this clip from Adam’s interview with Steven Van Belleghem, Steven talks about his latest book "The Offer You Can’t Refuse," and using your uniqueness to solve a problem in society that resonates with your customers and employees. Some of the highlights f...

Popular Products Co-Created with Customers

5:14

Popular Products Co-Created with Customers

Переглядів 943 роки тому

Did you know that some of your favorite products today were ideas from customers? In this clip from Adam’s interview with Chip Bell, Chip talks about his new book Inside your Customer’s Imagination and shows us how organizations can tap one of their best innovation opportunities their customers’ ideas. Some of the highlights from Adam’s conversation with Chip are... - What it means to co-create...

5 Qualities of Great Customer Service Managers

4:26

5 Qualities of Great Customer Service Managers

Переглядів 31 тис.4 роки тому

A great customer service manager can be the difference between a team that creates Hero-Class® customer experiences and one with unremarkable results. While hiring or promoting a candidate for a customer service management position cannot be reduced to a simple checklist, here are 5 qualities that one should look for when choosing a person to lead a customer-facing team. For more great customer...

Can I Work a Customer Service Job from Home?

0:40

Can I Work a Customer Service Job from Home?

Переглядів 1684 роки тому

NOTE: This video was pre-recorded prior to the outbreak of COVID-19 and the shutting down of many face-to-face businesses. While we certainly would have made it more current in content and tone for the current circumstances if recording today, we still think the underlying answer to this question is worth sharing. Prior to the current situation, the ability to work customer service jobs from ho...

0:56

Are Customer Reviews Reliable?

Переглядів 3534 роки тому

Today’s Ask the CS Trainer question is almost as old as the Internet itself: Are customer reviews reliable? The answer to this question depends on a variety of factors, but in this video, Adam gives some quick guidelines for judging the reliability of online reviews. For more great customer service and customer experience content, subscribe to our channel: ua-cam.com/users/customersthatstick Fo...

How to Destroy a Customer Relationship in the Final Moment?

7:23

How to Destroy a Customer Relationship in the Final Moment?

Переглядів 1674 роки тому

After spending years developing customer relationships, why do so many companies destroy these relationships in the final moment? The end of a customer journey is critical; yet, all too often companies approach exiting customers differently, even to the point of outright hostility. Worse, as in the story Adam tells in this video, they create hoops that the customer has to jump through when canc...

Do Customer Service Jobs Come with Training?

0:47

Do Customer Service Jobs Come with Training?

Переглядів 1014 роки тому

Here’s a customer service job question that we love! It’s great when frontline reps want to be trained (and by the way, the research supports that most do). For leaders, it’s important to understand that frontline reps not only want customer training but need it. Do customer service jobs come with training? Check out the video for the answer. For more great customer service and customer experie...

Review of The Meditations of Marcus Aurelius

2:49

Review of The Meditations of Marcus Aurelius

Переглядів 3504 роки тому

In this One Win Book Review, we take a look at The Meditations of Marcus Aurelius by Marcus Aurelius. Check out the video below to hear Adam's one win that you can take away from The Meditations of Marcus Aurelius to improve your organization's customer experience and customer service. About The Meditations of Marcus Aurelius One of the world's most famous and influential books, Meditations, by...

0:51

Can Customer Service Be Taught?

Переглядів 6564 роки тому

Today’s question is an interesting one, because the answer seems obvious. Can customer service be taught? Of course, it can be, and our team does it all the time in our customer service training. However, there is a question that is likely behind this question! Listen in to hear Adam’s thoughts on this hidden question. For more great customer service and customer experience content, subscribe t...

9:54

How to Handle Customer Threats

Переглядів 3,4 тис.4 роки тому

One of the sad realities of customer service is that a small percentage of customers will resort to threats to get what they want. When a customer threatens you, it changes the dynamic of the conversation. Being threatened is not pleasant, but in today’s video, you will learn some of the most common threats that customers use and how to address them. Check it out! For more great customer servic...

Should I Send a Cover Letter for a Customer Service Job?

0:50

Should I Send a Cover Letter for a Customer Service Job?

Переглядів 3584 роки тому

With so many customer service jobs designed for entry-level employees, often applicants are newer to the workforce. Sometimes, they wonder: should I send a cover letter when applying for a customer service role? Check out this short video for Adam’s very strong thoughts on this seemingly simple question. For more great customer service and customer experience content, subscribe to our channel: ...

2:52

Review of The Effortless Experience

Переглядів 8204 роки тому

In this One Win Book Review, we take a look at The Effortless Experience by Matthew Dixon, Nick Toman, and Rick DeLisi. Check out the video below to hear Adam's one win that you can take away from The Effortless Experience to improve your organization's customer experience and customer service. FROM THE PUBLISHER: The idea that companies must delight customers by exceeding service expectations ...